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1. You Can Put Your Trust in Titan.
Since 1978, Titan Laboratories has earned the trust, admiration and respect of our customers by delivering a level of care, quality and service that is the envy of our industry. The result is over 7,000 customers in the U.S. and around the world who rely on Titan Laboratories for the analysis of their oil, coolant and fuel samples, including three of the largest oil companies in the U.S.
2. Quality is the Key to Everything We Do.
Titan quality begins with the knowledge and experience that we have gained from analyzing millions of oil, coolant and fuel samples from every kind of vehicle and equipment. The laboratory is headed by a nationally recognized expert in the field of fluids analysis and staffed by highly trained and experienced technicians. We build on our experience by studying all major components from every manufacturer and researching oils, coolants, fuels, additives, regulations and more to ensure the most accurate analysis of your fluid samples and the most effective maintenance recommendations. From equipment calibration to the analysis of test results, every step in the laboratory is performed to the highest standards in our industry. Our standards include rerunning all tests on a sample if the results indicate a problem. Titan Laboratories is also the first in its industry to back all of its products with a Total Satisfaction Guarantee and to stand behind its consumer product, Titan CheckUp Engine Analysis, with a 4 month/4,000 mile/$1000 Engine Protection Warranty for qualified vehicles. We care about quality because we know how important our work can be to your business.
3. We Take Care of You.
Titan has earned a reputation for unparalleled service. In fact, sometimes even our competitors’ customers will call us for help. Why? Because we believe that analyzing your fluid samples is just the beginning of a relationship that includes helping you to realize every benefit that fluids analysis can provide. Delivering unparalleled service also means having high standards for "basic" service. For example, you will always be called immediately if a serious problem is discovered and that call will be made by an experienced technician who can answer your questions and offer real solutions. Your samples will always be processed within 24 hours of receipt but if you have an emergency we will do whatever it takes to give you a verbal report within 3 hours. If you need help optimizing an oil change schedule or using fluids analysis to test a modification to a piece of equipment, all you need to do is ask. Whatever you need, we will find a way to help.
4. We Make Things Easy.
Titan Laboratories has sweated the details on every aspect of our services to make things as easy as possible for you. For example, we offer an easy-to-use "ABC" Oil Analysis Report as an alternative to our standard parts-per-million report. We can provide customized "Fleet at a Glance" reports to help you manage larger predictive maintenance programs. Titan has developed automated systems to provide email and fax report delivery options in addition to mailing and
faxing reports. We have a toll-free number so that you can call us on our dime. We provide postage-paid return boxes so you don’t have to worry about stamps. Titan offers the Probalyzer and Xtractor fluid sampling products so you can take high quality fluid samples quickly and easily. And, if the options we have on hand don’t work for you, we can design special programs tailored to your needs. Just ask.
5. We Stand Behind Our Work.
Every product and service we offer is backed by our Total Satisfaction Guarantee. In addition, our fluid sampling products, Probalyzer and Xtractor, are covered by a Lifetime Warranty. And in a first for our industry, we stand behind our consumer product Titan CheckUp Engine Analysis with a 4 month/4,000 mile/$1000 Engine Protection Warranty for qualified vehicles. Our standard for success is simple: if you’re not happy, we will do what is necessary to make it right.
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